Effective Date: June 24, 2024
Who We Are
Suggested text: Our website address is: https://redcapes.ca.
Company Name: Redcapes Inc.
Contact Details: [email protected] | (403) 907-0998
Introduction
Welcome to Redcapes. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the App includes:
- Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests that you voluntarily give to us when you register with the App or when you choose to participate in various activities related to the App.
- Derivative Data: Information our servers automatically collect when you access the App, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the App.
- Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the App.
- Mobile Device Data: Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device.
- Third-Party Data: Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the App permission to access this information.
How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use the information collected about you via the App to:
- Create and manage your account.
- Process your transactions and send you related information.
- Connect you with technicians such as plumbers, heating/cooling service techs, electricians, and other types of technicians.
- Send you confirmations, updates, and other relevant information.
- Improve our services, develop new features, and personalize your experience.
- Communicate with you about promotions, upcoming events, and other news about products and services offered by us and our selected partners.
- Protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
User Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You may request access to the personal information we have about you.
- Correction: You may request that we correct or update any inaccuracies in your personal information.
- Deletion: You may request that we delete your personal information.
- Opt-Out: You may opt-out of receiving certain communications from us by following the unsubscribe instructions provided in those communications.
To exercise these rights, please contact us at [email protected].
Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Data Retention
We will retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Children’s Privacy
We do not knowingly collect information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.
Policy Updates
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
International Data Transfers
If you are accessing our services from outside of [Country], your information may be transferred to, stored, and processed in [Country] where our servers are located and our central database is operated. By using our services, you consent to any such transfer of information outside your country.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
- Email: [email protected]
- Phone: (403) 907-0998
